Frequently Asked Questions

"Brand New" items are unused, retail-like items. These items are guaranteed for functionality and completeness. Brand new items are not guaranteed to be in the original retail packaging. The packaging may be removed, discarded, dented, marked, bagged, or removed for space efficiency. The customer is highly encouraged to inspect the item and verify the completeness and functionality, if applicable, prior to departing on pickup day. If the item does not function upon pickup, or is missing pieces, the customer must report this to the warehouse prior to departing, or notify customersupport@a-stock.bid within 4 business days of the sale end date and return the item within 7 days of approval, in order to qualify for a refund. If a customer fails to notify the warehouse staff during the designated pickup days and fails to notify customersupport@a-stock.bid within 4 business days of the sale end date, a refund cannot be given.

These items seem to be in new or like-new condition. They may or may not be in their original packaging. Items graded as "Appears New," are guaranteed for completeness only. They are not guaranteed for functionality. The customer is highly encouraged to inspect the item and verify the completeness prior to departing on pickup day. "Appears New" items are put through a brief inspection, and upon inspection the original pieces are verified as present. The item does not appear to be used or dirty, but it is not guaranteed. Depending on the item, it may be tested to confirm it powers on and functions, however "Appears New" items are not guaranteed for functionality, only completeness. If the item is missing pieces, the customer must report this to the warehouse prior to departing, or notify customersupport@a-stock.bid within 4 business days of the sale's end date and return the item within the 7 days of approval, in order to receive a refund. If a customer fails to notify the warehouse staff during the designated pickup days and fails to notify customersupport@a-stock.bid within 4 business days of the sale end date, a refund cannot be given.

An "As Is" item varies depending on the condition it arrives in. It may be in great, new condition, out of box, used, have scratches, be incomplete, or damaged. These items may be listed under the As Is condition due to A-Stock's inability to verify them. Therefore, "As Is" items have potential to provide great value. These items are not guaranteed for functionality or completeness. "As Is" items resemble gambling. A-Stock does its best to tip the odds in the customer's favor but may not have the knowledge or tools to provide perfect information. Items graded "As Is" may be defective, damaged, out of box, used, dirty, or they may be in new, working condition. These items are not eligible for refunds under any circumstances. Stock photos are used as an example of the product. Generally, the stock photo is an accurate representation of the item, but it is not guaranteed to be the exact match. Please see additional photos in the listing for more details when they are available.

A-Stock's mission is providing customers the ability to name their price. Occasionally, an item may need to be returned and refunded. First, to qualify for a refund, the customer must alert the warehouse prior to leaving the premises on the pickup day or notify customersupport@a-stock.bid, and receive approval, within 4 business days of the sale's end date and return the item within 7 days of customer support's approval. Second, items eligible to for return must fall into at least one of the following categories: 1.) Listing Error: Obvious Item title errors may be subject to refunds. For example, the listing title states the item is a lawn mower, but the item available at pickup is a mattress. Another listing error example would be the title of the item states two chairs are included in a package, but the package available at pickup includes only one chair. 2.) Grading Error: Grading errors that apply to "Brand New" and "Appears New" items may be subject to refunds, prior to departing the warehouse, under the following circumstances: A.) "Brand New": If the item was listed as "Brand New", but upon pickup, the item does not meet the criteria for "Brand New" items listed in the Conditions Section above. For example, a mirror is listed with a "Brand New" grading condition, but upon pickup the mirror is cracked. For example, a blender is listed with a "Brand New" grading condition, but upon pickup the blender does not power on. For example, a TV listed as "Brand New," but it is missing the power cord. To receive a full or partial refund, customers must notify the warehouse prior to departing on pickup day or notify and receive approval from customersupport@a-stock.bid within 4 business days of the sale end date and return the item within 7 days of approval. B.) "Appears New": If the item was listed as "Appears New," but upon pickup, the item does not meet the criteria for an "Appears New" item listed in the Conditions Section above. For example, a chair is listed with a "Appears New" grading condition, but upon pickup the chair has no legs. For example, a TV is listed as "Appears New," but the TV is missing the power cord. To receive a full or partial refund, customers must notify the warehouse prior to departing on pickup day or notify and receive approval from customersupport@a-stock.bid within 4 business days of the sale end date and return the item within 7 days of approval. 4.) Missing Items: If upon pickup day, A-Stock cannot locate the customer's item, a refund may be provided.

Upon Sale: At the end of the sale, credit cards will be automatically be charged. If the card is rejected, the customer cannot claim their item on pickup day until the invoice is paid. Winning customers are responsible for picking up their item within the timeframe provided for pickup day(s). Customers are responsible for verifying they have received all items prior to leaving the premises. If the winning customer fails to pick up their item within the provided timeframe, the item is considered forfeited. If the customer believes they cannot make it during the time period, nor can the customer have a third-party pickup their item, we do not recommend purchasing.

When registering for a sale, the customer will be provided a message stating the time period, and location, allocated for item pickups. All items which are not picked up by winning customers, within the given timeframe, will be considered abandoned property and automatically forfeited. No shipping will be offered. If necessary, it is the customer's responsibility to arrange for a third party to pick up their items.

A-Stock provides a time period, typically the 1-2 following business days after a sale ends, for customers to collect their items. Failure to Pickup: All items will be automatically forfeited if the customer does not pick up their item within the given timeframe. Failure to pickup items in the given timeframe is considered an abandonment of property. Forfeited items will not be refunded. Shipping: At this time, no shipping will be offered on any items. Prior to Purchasing: Upon selecting the option to "Register to Bid," the customer will be provided the timeframe for which pickup day(s) will be conducted. If the customer believes they cannot make it during the time period, nor can the customer have a third-party pickup their item, we do not recommend purchasing. The customer should allocate ample time when picking up their items. All invoices must be paid prior to picking up an item. Customers cannot choose which invoices they would like to pick up at that time. All invoices must be paid to pick up an item. If the customer wins an oversized item, and wants it to be loaded via forklift, A-Stock or its employees are not responsible for potential vehicle damage that may occur.

Pickup Day Checklist: • A legal ID • An electronic or paper copy of the paid invoice. • Plenty of trunk or trailer space. • The customer should not assume items have been consolidated unless it is specifically stated. • Equipment needed for transporting and verifying items, if applicable. Customers are responsible for loading and moving all items purchased without assistance from A-Stock.

Buy it Now: The Buy it Now feature is the price the customer is agreeing to pay for the specific item, in addition to the buyer's premium and applicable tax calculated upon the end of the sale. Once the Buy it Now feature is selected the item will be marked as sold and no other customer may purchase the item. The Max Bid feature and Buy it Now feature are not the same. The Max Bid option utilizes proxy bidding whereas the Buy it Now option is a specific price the seller deems acceptable at the time, before factoring the buyer's premium and sales tax. Items purchased via the Buy it Now feature follow the same rules of the specific sale and the Terms & Conditions. This includes grading conditions, pickup locations, pickup times, buyer's premium, sales tax etc. Accidental Buy it Now selections are not refundable. Please verify before selecting Buy it Now. Buy it Now values are set at each seller's discretion, if at all. The seller may alter the Buy it Now value at any time prior to the item being purchased.

Due to elevated shipping and handling costs, there is an additional handling fee added to each item on the invoice. The fee is based on the winning hammer price of the item. Below, you will find the breakdown.

Monitoring, Enforcement, & Safety: A-Stock reserves the right to disable and ban customer accounts at their sole discretion. Some reasons for disabling and banning accounts include but are not limited to the below. A-Stock monitors manipulative and malicious bidding practices. Banned users forfeit their rights to any items eligible for pickups. Obnoxious or disrespectful customer behavior is not tolerated. Allowing children or animals to walk through the employee processing area is unacceptable and a hazard to both the customer and the employees. It is highly recommended that anyone under the age of 18 does not enter the premises. If children do enter the premises, they must be accompanied and supervised by an adult, 18 years or older. At all times, machines and equipment operate inside the employee premises. Customers are not allowed outside the designated customer area. The below conditions are active for events closing prior to 8/9/2024. Conditions for events closing on and post 8/9/2024 begin with the sentence above, highlighted in blue.